FREQUENTLY ASKED QUESTIONS
What is The Canadian Tire Christmas Trail?
The Canadian Tire Christmas Trail is a drive-along experience that takes guests on an enchanted 1.5 kilometre journey through thousands of twinkling lights, interactive displays, and live entertainment featuring new and familiar faces. Guests will be immersed in the magic of Christmas and can capture their beloved annual photo with Santa in a memorable way, all from the comfort of their own vehicle.
How long will it take to complete the experience?
The experience is designed to last approximately 30 minutes.
Where is The Canadian Tire Christmas Trail located?
The Canadian Tire Christmas Trail is located at 1000 Murray Ross Parkway, immediately adjacent to Black Creek Pioneer Village.
Who would enjoy The Canadian Tire Christmas Trail?
Everyone! The Canadian Tire Christmas Trail is an experience for all ages, families, couples, groups or individuals.
Are there onsite washroom facilities?
No, public washrooms are not available onsite.
Will there be food and drink onsite?
Onsite purchases are not available; however, guests will receive a complimentary snack along The Canadian Tire Christmas Trail to enjoy from their vehicle (while quantities last).
Where do I dispose of garbage?
Please keep all garbage or recyclables in your vehicle and properly dispose of them once you leave the event.
Can we take photos or videos of the displays?
Absolutely, as long as you remain in your vehicle at all times. Please note the driver of any vehicle must not use a mobile device while the vehicle is in motion.
If I take some photos of The Canadian Tire Christmas Trail, how can I share them?
We encourage you to share your experience on Facebook, TikTok, Instagram and Twitter using the hashtag #CTChristmasTrail.
Is The Canadian Tire Christmas Trail accessible?
Yes, The Canadian Tire Christmas Trail is a drive-along experience. You do not need to leave your vehicle.
Is there a speed limit?
Yes, the speed limit is 5km per hour. Drivers must follow all signal lights on The Canadian Tire Christmas Trail and advance only when the lights turn green.
Can I exit my vehicle?
No, you must stay in your vehicle throughout the entire experience. It is designed for you to enjoy from the comfort and safety of your vehicles.
Can I walk the trail? How do I attend if I don't have a vehicle?
For the safety of all guests, we do not allow anyone to experience the trail on foot. The Canadian Tire Christmas Trail is a drive-along experience intended to be enjoyed from the safety of your vehicle.
Other vehicle related requirements:
- Please ensure your vehicle has enough fuel to wait in line and travel through the experience.
- No limos, buses, convertibles, motorcycles, commercial vehicles or full-size pick-up trucks (8’ box and crew cab). All guests must be in an enclosed vehicle.
- No vehicles over 7’ in height.
- All vehicles must have a minimum 7” clearance under vehicle body.
- No honking or flashing of high beam lights.
- No alcohol, drugs, weapons, or smoking is allowed.
COVID-19 Protocols
If anyone is experiencing COVID-19 symptoms, please do not attend the event. Once at the event, all guests must remain in their vehicle.
Are pets allowed?
Pets are not permitted on the property. The Canadian Tire Christmas Trail runs through conservation land which is home to several wild animals who may be drawn out due to pets. This poses a risk to our live entertainers. For that reason, guests will be denied entry and no exceptions will be made.
What is your weather policy?
In the event of heavy rain or severe weather that may inhibit the operation of The Canadian Tire Christmas Trail, the Trail will be closed. Guests will be notified through the same email address they registered with and will receive a full refund. Cancelled dates will not be rescheduled.
Is there a cost to attend?
The cost per vehicle is $25 plus HST with all proceeds being donated to Canadian Tire Jumpstart Charities. Canadian Tire Jumpstart Charities is Canadian Tire’s registered affiliated charity committed to helping keep children active. For more information on Canadian Tire Jumpstart Charities, visit jumpstart.canadiantire.ca.
How do I purchase tickets?
Tickets must be purchased online at ctchristmastickets.com and cannot be purchased onsite. All sales are final unless the event is cancelled by Canadian Tire for reasons including, but not limited to, weather, government restrictions or COVID-19 public health guidelines. If the event is cancelled by Canadian Tire, you will receive a full refund.
When do I purchase tickets?
Tickets are available for purchase online at ctchristmastickets.com. Ticket blocks will be released on:
- Sunday, November 6, 2022 at 12 Noon ET
- Sunday, November 20, 2022 at 12 Noon ET
- Sunday, December 4, 2022 at 12 Noon ET
Can I purchase more than one admission?
If you would like to purchase more than one admission, you must complete a separate transaction using a different email address. Please note, each ticket is valid for one visit only and cannot be used to gain entry to the experience multiple times.
Can I change my date or time slot once I've booked?
No, all sales are final and cannot be changed.
Will I receive a tax receipt with my purchase?
No, although proceeds from this event will go to Canadian Tire Jumpstart Charities, your purchase is not eligible for a tax receipt as you receive admission to The Canadian Tire Christmas Trail.
Where will the proceeds be donated?
All proceeds are being donated to Canadian Tire Jumpstart Charities, benefitting child and youth sports throughout Canada. Canadian Tire Jumpstart Charities is Canadian Tire's registered affiliated charity commited to helping keep children active.
Where can I learn more about Jumpstart?
For more information on Canadian Tire Jumpstart Charities, visit jumpstart.canadiantire.ca.
How do I get my tickets once I have purchased them?
Upon completing your purchase, you will receive an email with a confirmation number. Please check your junk mail folder if you do not see an e-mail in your inbox. When you arrive, have your confirmation either printed or on your mobile device. If you do not receive a confirmation e-mail within one hour of registering, please e-mail CTChristmasTrail@cantire.com for assistance.
What should I do if I arrive early?
Please arrive no more than 15 minutes earlier than your assigned admission time. Entry is only allowed at the specified time indicated on your ticket.
What happens if I arrive late?
We will do our best to fit you in to the next available spot, but due to the limited number of participants allowed on the premises at any given time, we may not be able to accommodate you. In the event we cannot accommodate you, you will not receive a refund. To avoid disappointment, please try to arrive at your scheduled time.
Are group rates available?
No, group rates are not available.
Is there a max number of people per vehicle?
Guests are welcome to have as many people as their vehicle can safely accommodate while wearing a seatbelt.
Is there a cost to attend?
The cost per vehicle is $25 plus HST with all proceeds being donated to Canadian Tire Jumpstart Charities. Canadian Tire Jumpstart Charities is Canadian Tire’s registered affiliated charity committed to helping keep children active. For more information on Canadian Tire Jumpstart Charities, visit jumpstart.canadiantire.ca.
How do I purchase tickets?
Tickets must be purchased online at ctchristmastickets.com and cannot be purchased onsite. All sales are final unless the event is cancelled by Canadian Tire for reasons including, but not limited to, weather, government restrictions or COVID-19 public health guidelines. If the event is cancelled by Canadian Tire, you will receive a full refund.
When do I purchase tickets?
Tickets are available for purchase online at ctchristmastickets.com. Ticket blocks will be released on:
- Sunday, November 6, 2022 at 12 Noon ET
- Sunday, November 20, 2022 at 12 Noon ET
- Sunday, December 4, 2022 at 12 Noon ET
Can I purchase more than one admission?
If you would like to purchase more than one admission, you must complete a separate transaction using a different email address. Please note, each ticket is valid for one visit only and cannot be used to gain entry to the experience multiple times.
Can I change my date or time slot once I've booked?
No, all sales are final and cannot be changed.
Will I receive a tax receipt with my purchase?
No, although proceeds from this event will go to Canadian Tire Jumpstart Charities, your purchase is not eligible for a tax receipt as you receive admission to The Canadian Tire Christmas Trail.
Where will the proceeds be donated?
All proceeds are being donated to Canadian Tire Jumpstart Charities, benefitting child and youth sports throughout Canada. Canadian Tire Jumpstart Charities is Canadian Tire's registered affiliated charity commited to helping keep children active.
Where can I learn more about Jumpstart?
For more information on Canadian Tire Jumpstart Charities, visit jumpstart.canadiantire.ca.
How do I get my tickets once I have purchased them?
Upon completing your purchase, you will receive an email with a confirmation number. Please check your junk mail folder if you do not see an e-mail in your inbox. When you arrive, have your confirmation either printed or on your mobile device. If you do not receive a confirmation e-mail within one hour of registering, please e-mail CTChristmasTrail@cantire.com for assistance.
What should I do if I arrive early?
Please arrive no more than 15 minutes earlier than your assigned admission time. Entry is only allowed at the specified time indicated on your ticket.
What happens if I arrive late?
We will do our best to fit you in to the next available spot, but due to the limited number of participants allowed on the premises at any given time, we may not be able to accommodate you. In the event we cannot accommodate you, you will not receive a refund. To avoid disappointment, please try to arrive at your scheduled time.
Are group rates available?
No, group rates are not available.
Is there a max number of people per vehicle?
Guests are welcome to have as many people as their vehicle can safely accommodate while wearing a seatbelt.